If you have not received your order after 5 working days, please email our customer service department [email protected]
UK Delivery is free on all orders over £30 and £3.95 on all orders under £30. We do offer expedited delivery for £8.95.
International shipping is available through our ebay shop https://www.ebay.co.uk/str/hoombletoys
For unshipped orders we will be happy to cancel your order and reimburse your payment within 5 working days. However this will not be available for orders that have been or are being despatched. Please contact the customer service department for more information
For shipped orders, we do accept unopened returns within 28 days of purchase. Please see our returns policy for more details.