On receipt of your order we will email you an order acknowledgement (please check your spam box if you don’t think you’ve received it).  Then, upon despatch, we will send you a despatch confirmation email providing more precise details about when your order will arrive, together (as appropriate) with tracking details for your order if available. Depending upon the delivery option you select, we will despatch your order using either Royal Mail or a Courier. Occasionally parcels dispatched using Royal Mail can take longer than expected.  The time frames given to us by this service are expected delivery times. Although we try to despatch all orders as quickly as possible, we do ask you to allow extra time at busy periods, especially in the run up to Christmas.

If you have not received your order after 5 working days, please email our customer service department [email protected]

UK Delivery is free on all orders over £30 and £3.95 on all orders under £30. We do offer expedited delivery for £8.95.
International shipping is available through our ebay shop https://www.ebay.co.uk/str/hoombletoys

For unshipped orders we will be happy to cancel your order and reimburse your payment within 5 working days. However this will not be available for orders that have been or are being despatched. Please contact the customer service department for more information
For shipped orders, we do accept unopened returns within 28 days of purchase. Please see our returns policy for more details.